If you encountered the following error message:
"This vehicle permit cannot be renewed online as the information entered is incorrect or this vehicle permit is not eligible for online renewal. Please click here for more information."
Please review all the scenarios listed above, should you continue to experience errors please contact us at: 424-5851 (metro) or 1-800-898-7668 (toll free).
Verify that you have entered the correct expiry date. Alternately, wait until your vehicle permit is due for renewal, within the next two months, as noted on your vehicle permit.
Renew the above plate / vehicle types by mail or in-person and provide the appropriate additional supporting documentation as noted on your vehicle permit renewal letter.
Pay all your applicable outstanding defaulted fines and reinstatement fees, online, in-person or by mail, prior to making application to renew your vehicle permit.
NOTE: If you choose to make payment online for your defaulted fines you will not be eligible to renew your vehicle permit until the online payment has been processed (within 2-3 business days).
Submit the appropriate application and fee for all applicable outstanding suspensions by mail or in-person prior to making application to renew your vehicle permit.
Submit the appropriate application and fee to renew your commercial carrier registration by mail or in-person prior to making application to renew your vehicle permit.
Review the information you entered with your renewal notice or vehicle permit to ensure no errors were made. If the information you entered was not correct, please make the necessary corrections and try your online application again.
If you continue to experience errors and all of the above scenarios do not apply, please contact us at: 424-5851 (metro) or 1-800-898-7668 (toll free).