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Consumer Alerts

Part of being an informed consumer is knowing how to spot a scam.

Here are some quick tips:

  • If it sounds too good to be true, it probably is.
  • A salesman who will only guarantee a price "right now" without giving you the chance to do research may not be offering a good deal. 
  • You almost always have the right to change your mind. 
  • Your bank will never email you to look for financial information. Never access internet banking through a link in an email. 
  • If you're feeling pressure to purchase, don't.  You have the right to say, "no thanks" and "good bye".

For information on current scams, and what to do if you think you've been scammed, check out our links.

Scams and Fraud

Consumer scams and fraud exist in nearly every part of the marketplace. Scams threaten the security of consumers often by targeting their personal information, leaving them at risk to threats such as financial loss or identity theft. It is important for consumers to know how to avoid, and how to protect themselves from scams and fraud.

The most common types of scams and fraud include:

Learning More About Scams and Fraud

The Canadian Consumer Handbook provides tips, contacts, and other information that consumers can use, including information on scams and frauds, such as those noted above. The Handbook is from the Consumer Measures Committee, a forum of federal, provincial, and territorial government consumer affairs officials, working to improve the marketplace for Canadian consumers.

The Competition Bureau is responsible for inspecting cases of misleading advertising and other deceptive business practices while promoting fair competition, services and informed consumers. The Bureau website also provides tips and information for consumers, including their Little Black Book of Scams which contains helpful information on various types of fraud.

The Financial Consumer Agency of Canada (FCAC) works to protect and inform consumers of financial services. The FCAC offers tip sheets on various types of fraud involving consumer financial services.

Reporting Scams and Fraud

Reports of scams and fraud should be made to the Canadian Anti-Fraud Centre (CAFC).

The CAFC collects information on illegal schemes, identity theft and complaints from Canadian consumers and/or victims. It is jointly managed by the RCMP, the Ontario Provincial Police, and the Competition Bureau of Canada.

If a consumer suspects that they may be a target of fraud, or if they have fallen victim to fraud and want to report it, they should contact the Police and the CAFC.