At Service Nova Scotia and Municipal Relations, service is our business. We're committed to making government services more accessible and more convenient for you and we're continuously looking for ways to serve you better. The department also maintains the legislative framework in which municipalities operate and provides advice, assistance and program support to municipalities.
Service Nova Scotia and Municipal Relations has offices in 54 communities across the province. Some specialize in deeds, some in assessment and some offer an array of services like driver licensing, residential tenancies, vehicle registration and debtor counseling. We know you're busy too during the day, so we've extended office hours at our locations that offer Registry of Motor Vehicles services on Wednesday through Friday until 7:00 pm, or you can call us during these times at 424-5851, toll free 1-800-898-7668.
We're also available to help you by phone. You can find out about virtually any government program or service through our Call Centre, Monday through Friday from 8:30 am to 4:30 pm at 424-5200 or toll free in Nova Scotia 1-800-670-4357.
And of course services and information are at your fingertips 24 hours a day from our web site. Our web site offers online services like vehicle registration, business registration, vital statistics certificate requests and much more.
Service Nova Scotia and Municipal Relations (SNSMR) delivers services to citizens, businesses and municipalities and administers a diverse range of programs for the public good. Departmental responsibilities are:
Responsible for legislation, regulation and policy development for programs assigned to Service Nova Scotia and Municipal Relations. Responsible for legislation, regulation and policy development for key registries - Registry of Motor Vehicles, Land Registry, Condominium Registry, Vital Statistics, Registry of Joint Stocks and other business registries. Responsible for audit, enforcement and compliance of major programs; public awareness functions in the areas of consumer and business policy; administration of fuel and tobacco taxes and several other revenue streams; implementation of government's corporate collection policy; consumer protection; rebates and refunds; and business licensing in several key economic sectors. The Division is also responsible for certain operational elements related to the Registry of Motor Vehicles and Vital Statistics.
Responsible for delivering programs and services to Nova Scotians through multiple service channels with a high level of customer satisfaction. Responsible for implementing integrated customer-oriented services that make it easier for clients to interact with government. Responsible for the Department Contact Centre, Access Nova Scotia Offices, Registry of Motor Vehicle Offices, Land Registration Offices, and management of the e-service channel. Major programs that fall under this core business are Registry of Motor Vehicles, Debtor Assistance, Land Registration, Residential Tenancies, Nova Scotia Business Registry and Registry of Joint Stock Companies.
Responsible for leading departmental planning and effectively deploying department wide corporate services including financial management, facilities management, human resource renewal and strategic business services such as risk management and quality assurance for the Department. Responsible for the development and implementation of information management and technology strategies and processes intended to maximize the use and value of the Department's electronic and physical information assets. This includes operational responsibility for the Department's electronic infrastructure. Responsible for providing strategic leadership and support for the Provincial Government's corporate geographic information strategy, referred to as GeoNOVA.
Responsible for managing the Province's relationship with, and supports municipalities in Nova Scotia by acting as a window into government; provides advice and assistance in areas of administration, financial management, and land use planning; fosters partnerships with and among municipalities; accountable for the financial and legislative framework within which municipalities operate including the Municipal Government Act, Halifax Regional Municipality Charter, Municipal Grants Act, and the Assessment Act; and administers a variety of operating and capital grant programs.
Responsible for licensing and ensuring compliance with regards to gaming, liquor and amusement activities in Nova Scotia ensuring these activities are conducted with honesty, integrity and the public interest. Also enforces the Smoke Free Places Act in licensed premises in the province and provides compliance support for the Federal Proceeds of Crime (Money Laundering) and Terrorist Financing Act.