Service Nova Scotia does not regulate the insurance agency. This is regulated by the Office of the Superintendent of Insurance under the Insurance Act. All insurers who work in Nova Scotia, including all insurance agents, brokers, agencies, and adjusters must be licensed.
These individuals and companies must follow the Insurance Act and can be disciplined by the Superintendent if they do not.
However, it is always best to handle a complaint by first contacting the company directly. Follow the steps in our Effective Complaints guide. Most insurance companies also have an ombudsman. You can find out the complaint policies for your insurance company from the Financial Consumer Agency of Canada.
If you are not successful after taking these steps, take your records and contact the Office of the Superintendent of Insurance. Be aware that the Superintendent of Insurance can not assist you with settling an insurance claim and cannot instruct a company to take a particular action to settle a claim.
The Office asks you to complete the following Enquiry and Complaint Form . Please mail the form and relevant documents to the following address:
Nova Scotia Department of Finance
Financial Institutions Division
Office of the Superintendent of Insurance
PO Box 2271
Halifax, NS B3J 3C8